Maximizing the Potential of Every Interaction
The first interaction makes a lasting impression. At SBS, we train our agents to speak with our client’s brand voice and mirror their sales process so that we can become an extension of their sales strategy. Our agents have the soft skills, product knowledge, and company understanding to consistently deliver a superb buying experience that drives repeat business and strong the brand. Our trained agents can provide sales call center support across a wide variety of industries products and services.
Around the Clock Sales Support
Working from home or one of our call centers, SBS’s empowered agents act as an extension of our client’s sales team, providing 24 / 7 / 365 support. SBS’s agents use a consultative sales approach, providing an overview to customers about offerings, special discounts and answering questions related to products, services, policies, inventory, and tracking.
Staffed to Handle Unforecasted Peak Volumes
SBS has a unique approach to handling forecasted and unforecasted peak call volumes. We can provide a dedicated group of agents to handle customer sales calls, as well as a large pool of agents across the enterprise who are cross-trained and provided with all the necessary applications to assist when call volumes require unpredicted additional staffing.
24 / 7 / 365 sales contact center supportDeep product negotiation training “Brand Voice” adoptionBroad base of agents and centers allows for easy handling of peak volumes
Leverage offshore and Home WorQs agents for lower costsFlexible staffing ensures coverage during major product launches and seasonal or unpredicted surgesUse of real-time analytics to offer right solutions