Company Profile

Solution BPO Services located at the West India’s business community Ahmedabad, Started its operations from August 2010. Solution BPO Services is a fully owned subsidiary of Solution Empire since 2002 offering best of BPO, KPO, RPO, and IT Enabled services.

Solution BPO Services takes up outsourcing processes that are enabled by Information technology. These services span over diverse areas like Lead Generation, Sales and Support, Financial Accounting, Chat and Email support, Procurement, Medical Billing and Transcription services.

Solution BPO Services is a pioneer in managing business processes for companies of United States, United Kingdom, Canada, Australia, India and across the world. The company blends process expertise, BPO, KPO, RPO, IT and analytical capabilities in diverse industries to provide a broad range of services.

Lead Generation Services

  • Call center lead generation
  • SEO Lead generation
  • Landing page and web lead generation
  • Social network lead generation
  • PPC / CPA lead generation
  • Google AdWords Lead generation

Sales and Support

  • Inbound Sales
  • Outbound Sales
  • Follow-ups
  • Up-Sales
  • Cross -Sales
  • Billing helpdesk
  • Appointment setting
  • Customer services & support

Financial Accounting

  •  Billing generation & Maintenance
  •  Accounts payable
  •  Accounts receivable
  •  Collections
  •  Balance sheet tracking & Maintenance
  •  Sage, Quick-Book Accounting
  •  Payroll Management

Chat and Email Services

  •  Sales
  •  Up-Sell & Cross-Sell Programs
  •  E-commerce Support
  •  Lead Generation
  •  Technical Support
  •  Account Information Updates

Procurement

  •  Vendor Authorization
  •  Procurement Purchasing
  •  Payment Services

Healthcare IT

  •  Medical Billing
  •  Medical Transcription

Industry Solution

  •  Legal and Law firm
  •  Banking and Finance
  •  Healthcare
  •  Information Technology
  •  Retail
  •  Education
  •  Tele Communication
  •  Travel and Leisure
  •  Gas and Oil

Methodology:

Solution BPO Services leverages global delivery centers to deliver predictable and flexible business process management services. A key aspect of our service delivery is the successful transition of business processes from the client’s locations to our delivery centers.

  •  Project Preparation
  •  Planning and Solution design
  •  Testing, Pilot & Execution
  •  Service Assumption
  •  Steady State

Quality Assurance:

Quality Assurance at Solution BPO Services is about automated workflow and embedded analytics that reduce manual work. Our analysts know that they are not just there to listen. They are there to follow and implement the Six Sigma principle of: Define Measure, Analyze, Improve and Control.

Infrastructure:

  • Unit 1 – Having 27 Work Stations @ 301, Sarthak-II, Swastik Cross road, C G Road, Ahmedabad – 380009

All unit having ready IT infrastructure with asterisk blended auto dialer with vicidial crm, Structured cabling, Unique Static IP, Ready to use for any process.

Technical Overview:
Hardware:

Structured Cabeling, Mikrotik Firewall system, 100 MBPS Network, 12 MBPS High speed bandwidth (4 MBPS speed in Each Premises) Switches setup, CAT 5 Cabeling, MIKROTIK Firewall Security System.

Software:

HRM for internal HR Management, Own CRM For Lead Management, VICIDIAL CRM for Call Management, X-Lite for Connect with Dialer, Open office for Spreadsheets.

Data Policy:
  •  Entrance in operations area is restricted by finger print software, as per HIPAA privacy requirements.
  •  The server for our website can enable SSL protected, encrypting all the files that pass through our website.
  •  Limited access to the network through login IDs and password protection. CDs, DVDs, pen drive, disk drive or any other storage devices are not allowed in the individual PCs and in office premises without prior permission from authorized management team members.
  •  Passwords and access controls are well defined for authorized internal persons.

 

Vision : Continuous value creation for our customers and business associates.

Mission : Build long term relationships by exceeding customer expectations through our principal of business.

Our Network:

With almost a decade of experience in the business it’s easy for us to understand the typical requirement of our clients thus helps us to provide the ultimate Business process outsourcing (BPO) services in India. With a committed work force and high level of service consciousness, we provide unmatched BPO and Call center services to our Indian and foreign clients. We offer our offshore outsourcing services to United States, European countries, Canada, and Australia. We at Solution BPO services offer customized business process outsourcing solutions for our clients depending on their business needs. Our solutions are tested, proven and reviewed constantly in accordance with the changing market scenario.

We would be glad to work with you. We assure you that we can meet all your criteria and would satisfy all your needs.

Looking forward for your positive reply.

Mail us at : bpo@solutionbposervices.com for free trial